Online Booking and Scheduling Questions and Answers

Cost and Free Trial
Q: How much does it cost?
A: The web site with online appointment booking and scheduling system is completely free to use for the first 30 days after you sign- up. If you decide you do not like it during that time, just cancel your account and you will not be billed for anything. If you decide to keep your account, you pay $29.95/month or $19.95/month if paid in advance for 1 year.

Q: How can I be sure that the online appointment booking and scheduling system is really going to work for my business?
A: Download it and try free for 30 days. Or, just take a look at our demonstration site. Try scheduling and booking an appointment or two. Remember, your site will have the same layout as the demonstration; you will be able to customize the text and graphics as well as select what pages and information is displayed. If you do not want people to be able to see a list of your products, services, specials, or employees, you can just shut those pages off. You can even disable the appointment booking and scheduling section if you only want to have a web site, but not take online appointments.

Setup and Usage
Q: What will my site look like?
A: Your site will contain the following pages:

• Welcome page: This is the page that your customers will see when they first visit your web site.
• Booking page: This is the page that is used to book and schedule online appointments.
• Services page: All the services that are available for online appointment scheduling are displayed
• Schedule Check page: Your customers can check to see what times an employee has available to secure an appointment.
• Employees page: List the names of the available employees who can take online appointments.
• Specials page: List any specials your business offers.
• Contact Information page: List your email address, phone number, address, and directions to your business.

Q: How do I setup my business's own, custom web site? How long will setup take? Is it difficult?
A: The Web Site Setup Wizard in Salon Iris salon software makes setting up your business's own, custom web site fun and easy! Web site setup takes less than 10 minutes.

Q: How do my clients book appointment requests over the Internet?
A: Your clients can book and schedule an appointment in just a few minutes. Click here to view instructions on how clients can book and schedule appointments.

Q: Once a client books and schedules an appointment request over the Internet, how does my business get notified of the appointment? Do I have the option to accept or reject the appointment request?
A: Salon Iris salon software will "talk" to your web site and the Internet. Salon Iris salon software will receive the request for the appointment. You have the option to accept or reject the appointment request.

Security
Q: How safe is the online appointment booking and scheduling system? I do not want somebody having access to my customers' information.
A: Your web site does not contain any of your customers' information or sales information from your business. Additionally, your database is never transferred to the web site. The only basic information about days and times your employees are available to accept new appointments is displayed on your web site. This information, as well as other information (such as lists of products and services) can by hidden at any time.

Q: Can I set a password that my clients must enter before they can book an appointment request over the Internet?
A: Yes. You can set a password in the Web Site Appearance feature of Salon Iris salon software. Your customers will have to enter this password before they can make an appointment request.

Integration
Q: How do I change the appearance of my web site?
A: Changing the appearance of your web site is simple. Click here for more information.

Q: I already have a web site. Can I use the online appointment booking and scheduling and keep my current web site?
A: Yes. All you need to do is place a link on your web site to allow your customers to book and schedule online appointments. See Using Your Own Web Site page for more information.

Q: I already have my own domain. Can I use the online appointment booking and scheduling with my own domain?
A: Yes. If you have web site hosting with your domain, then all you need to do is place our index.html page in the root of your web site. You can obtain this file from www.OurSalonOnline.com/ACCOUNT/index.html
(where ACCOUNT is your account name)

The other option is to transfer your domain to us or give us access to your domain and we will setup everything for you.