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Technical Support 
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Policies
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Technical Support
At CMJ Designs Inc, makers of Salon Iris salon management software, we believe in providing more than just solutions. Our technical support team is committed to customer service excellence. Software technical support is available in any of the formats listed below:
In Your SoftwareFree Training VideosSalon Iris comes with training videos. Each video is about 2 to 3 minutes each and shows how to use the basic features in Salon Iris. These videos can be viewed by clicking on the Video section towards the bottom-right corner of the Salon Iris Welcome screen.You can also download the training videos here: User's GuideSalon Iris comes with a complete User's Guide which can be accessed in any of the following ways:
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Web BasedE-mail SupportAll email support is free for the first 12 months after purchase. Send all e-mail support questions to support@CMJDesigns.com.Online Knowledge BaseOur Knowledge Base is continuously updated by our technical support team to provide answers to frequently asked questions and solutions to common problems. You can easily search through our Online Knowledge Base to find an answer to common problems within minutes.
Free Software Maintenance ReleasesAll service packs and maintenance releases are completely free for life. Any maintenance release that becomes available for the software version purchased can be downloaded automatically by using the "Check for Updates" feature from the Help menu in Salon Iris, or by manually downloading the release online.Online Drivers and DownloadsAny drivers for supported hardware as well as downloads for programs that work with Salon Iris are available for easy download on our web site. |
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Phone SupportWith your software purchase, you receive one hour of free phone support within the first 60 days of your software purchase. If you have Internet access, we can also connect live to your computer and provide support directly on your PC. Support is available Monday - Friday 9:00 AM to 5:00 PM and on Saturday from 10:00 AM to 2:00 PM Eastern Standard Time (on Saturdays, e-mail support is available). Software Technical Support: 1-248-491-0200 Credit Card Processing Support: 1-800-338-6614 Fax: 1-734-943-6018 Additional phone/Internet support can be purchased by the hour. See our policies page for more details on purchasing technical support. |
TrainingOver The Phone TrainingOver the phone training can be done using the free hour of phone support included with your software purchase in the first 60 days, or by purchasing an hour of phone support.Training lasts for an hour, and should be scheduled at least 24 hours in advance to ensure availability of a dedicated technical support trainer. During your training we generally cover software basics and frequently asked questions, but can also tailor the training session to answer your specific questions. If you have Internet access, we can also connect live to your computer and provide support so you can visually see what our trainer person is instructing you to do on the screens of your software. To schedule a time for your training, please call (248) 491-0200 or email us at support@cmjdesigns.com. On-Site TrainingOn-site training is available. Please E-mail us for a free quote. |
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ReturnsPlease see our Policies page for more information on hardware and software returns. |
Lost Serial Numbers and PasswordsPlease see our Policies page for more information on lost serial numbers and software passwords. |
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Hardware Warranty IssuesHardware is covered under manufacturer's warranty for 2 years after purchase for Epson receipt printers and MMF cash drawers, and 1 year after purchase for other hardware. If your hardware is defective, please contact the appropriate manufacturer below. |
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Receipt Printers Epson Phone Support: (562) 276-1314 Click for Epson Online Service and Support Click to find an Authorized Epson Service Provider Credit Card Readers Magtek Technical Support: (800) 788-6835 or (651) 415-6800 |
Bar Code Scanners Metrologic Technical Support: (800) 436-3876 Cash Drawers MMF Technical Support: (800) 769-1954 Keyboards Unitech Technical Support: (800) 861-8648 |