Frequently Asked Questions | FAQ | Salon Iris Salon Software

Below are links to the most common questions, but if you can’t find what you need select the product knowledge base below to find more information.

*If you are unsure which version you have, there are a couple of ways to find out:
1) Sign in to your Account Management Help Page and click on “Knowledge Base”, found below “Customer Support”. If you are directed to the “Software Support Center” on the new page, you have a Desktop version. If you are directed to the “Cloud Support Center”, you have a Cloud version.
2) Still unsure of your version? Try Live Chatting with one of our Support representatives using the Live Chat option in the bottom left corner of this page. If no chat agents are available, you will still have the option to send an e-mail directly to our support team.

Getting Started

Remotely Connect to My Business

Download TeamViewer

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Installing Salon Iris Software

First Time Installation

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Downloads and Drivers

View all software downloads and drivers for Salon Iris.

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Contacting Support

Click for steps for updating your current software. Call, email, or chat – your choice.

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Software Release History

View the software Release History for Salon Iris.

Release History Version 13

Release History Version 12

Release History Version 11

Release History – Cloud

Hardware Requirements

Can my computer run the software?

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Installing on Mac

A 3rd party Windows emulator is required.

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Updating Salon Iris Software

Click for steps for updating your current software.

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Online Support Forms

Fill out these forms to allow us to update, recover, or process information for your account.

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Training Videos

Grab some popcorn and watch these.

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Add-ons & More

Online Booking

Custom website for bookings – even on facebook!

Remote Access

Stay connected with apps and more 24/7.

Messaging Service

Text confirmations, marketing, and more.

Integrated Credit Card Processing

Best rates, best features!

Still Can’t Find What Your Looking For?

Select the knowledge base for your product below for more information.

We're are here to help!

(800) 604-2040

Business Hours:
Mon, Thurs, and Fri: 9am – 8pm EST
Tues and Wed: 9am – 9pm EST
Sat: 10am – 5pm EST

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