Online Support Forms

Fill out these forms to allow us to update, recover, or process information for your account.

Choose a link below to complete the selected form on the next page. Our customer support department will review your request and contact you within a business day to complete your request. If you have any questions, contact the customer support department by visiting support.saloniris.com.

Gift Card Disclaimer

When you have reviewed all digital and hard copy proofs of your gift cards and are ready to approve the cards to be printed, you can fill out the Gift Card Disclaimer form and printing will begin immediately.
Gift Card Disclaimer

Return Hardware

Return on hardware (cash drawers, printers, bar code scanners, etc.) if the hardware was damaged in shipping or is defective upon initially receiving the item(s). Your situation will be reviewed by Salon Iris.
Return Hardware

Serial Number Recovery

If you have misplaced your software serial number and need it reissued, fill out the Serial Number Replacement form to verify software ownership and your serial number will be reissued to you.
Serial Number Recovery

Database Password Recovery

If you have forgotten a database or employee password and cannot proceed without entering one into the software, we can attempt to recover the password for you.
Database Password Recovery

Update Account Information

If you would like to update or add information to your Salon Iris account you may fill out the Update Account Information form to verify ownership of the Salon Iris software.
Update Account Information

Account Password

If you would like to add, modify or remove a password to your Salon Iris account to limit accessibility to technical support, billing services, updating information, and information to any Salon Iris Service.
Account Password

Domain Name Transfer

Complete in order to transfer a domain that is currently registered to Salon Iris into your own name. This will enable you to host your domain on a separate server with a different web hosting service.
Domain Name Transfer

Transfer of Ownership

If software by Salon Iris is sold or given to a new owner, the ownership of the software must be officially transferred by completing this form, allowing the new owner to be provided technical support and updates.
Transfer Ownership