Give our technical support and training department a call. If the support representative can provide additional help to you by remotely accessing your computer, he/she may ask you to come to this page to run the remote access program, TeamViewer.
A: You should select the option to “Run” or “Keep” TeamViewer when asked to either run or save the file.
B: You may be prompted again to either ‘run’ the program or ‘don’t run’ – you should select “Run”.
C: Please “Accept” the disclaimer when prompted.
A: When asked, read the ID numbers (nine digits) to your support representative.
B: When asked, read the password to your support representative, making sure to specify if letters are upper or lower case.