Selling & Redeeming a Pre-paid Service

Selling & Redeeming a Pre-paid Service

This instructional video will walk you through the simple steps of using prepaid services in our software.

To sell a prepaid service, create a ticket and add the service to the ticket. Change the Quantity Purchased to the number of prepaid services the customer wishes to buy. Change the Quantity Used to zero. After checking out, the prepaid services will be added to the customer’s record.

To redeem a prepaid service, add the service to the ticket. You’ll be asked if the customer would like to use one of their prepaid services and, if so, how many. After checking out, the prepaid services used on the ticket will be subtracted from the customer’s record.